Withdrawing to bKash or Nagad
We send cash-outs back through the same wallets you deposit with, which keeps the trail simple to follow later. Open the withdrawal screen, choose bKash, Nagad or Rocket, type the amount in Taka and submit. Before the request moves, we check that the wallet number belongs to the name on your account, since a mismatch is the usual reason a payout stalls.
If verification is still open, the screen points you to it first. Once approved, the money goes to your wallet and the status shows in your transaction list.
- Choose the payout wallet — Open withdrawal and pick bKash, Nagad or Rocket. Use a wallet registered in your own name, because our check compares that name with your account.
- Enter the amount — Type the amount in Taka and read the summary before you submit. The screen shows exactly what will leave your balance, so nothing catches you later.
- Finish the wallet check — If verification is still open, upload the document the screen asks for. We match your wallet number against your name before the request is allowed to move.
- Track the status — Your transaction list shows whether the request is pending or sent, with a request number you can quote. If it sits longer than you expect, message us with that number.