Reference

What Our Privacy Policy Covers

This page tells you exactly what we hold and why: the mobile number on your account, the wallet reference from each bKash, Nagad or Rocket deposit, and the device details behind every login.

Plain-English wordingWallet references keptCookie choicesDeletion requests
fa99918 What Our Privacy Policy Covers
DATA HANDLING

Cookies, Logins And Record Keeping

Most of what we do with data is dull on purpose: keep the account working, keep the ledger straight, keep strangers out. Cookies do the first job — a session cookie holds your login between pages, a preference cookie remembers how you like the lobby displayed. On security, every sign-in is checked against a one-time code sent to your registered number. Retention follows your local law rather than a rule of our own, and when an account closes we say which records stay and for how long.

What We Store

Mobile number, the wallet reference from each bKash, Nagad or Rocket deposit, and login records. Card numbers never sit with us; the wallet app itself holds the payment on its side.

Cookies On Your Handset

A session cookie holds your login as you move between the lobby and your wallet page. A preference cookie remembers your language and Taka view. Clear them and you simply sign in again.

Login Security

Every sign-in is checked against a one-time code sent to your registered number. If a handset you do not recognise shows up, tell support and we freeze that session while we confirm it with you.

How Long, And Who Asks

Records stay while the account is open, then for the period your local law sets. Requests go to a dedicated privacy contact rather than a general queue, and you get a written reply.

POLICY CONTACT PATHS

Where To Send Policy Questions

Reaching us about privacy should not mean hunting through a menu. Two paths work: a message from the registered number on your account, or a request raised through the wallet help flow when the question is about a bKash, Nagad or Rocket deposit that has not shown up. Either way we answer on the same thread, so the reference number and our reply stay in one place. If it is a formal request rather than an account issue, say so in the first line and we route it to the right desk.

Registered-Number Message Write from the number registered on your account and mark the message for the privacy team. We reply on the same thread, so the reference number and our answer stay together in one place.
Wallet Reference Check If a bKash, Nagad or Rocket deposit reference looks wrong, send the transaction ID and the Taka amount. We check what was stored on our side before answering, so you get a straight reply.
Change Or Delete Request Ask for a copy of your data, a correction, or closure of the account. We confirm the request from your registered number first, then tell you what can be actioned under your local law.

Privacy Questions We Get Asked

These are the questions our support desk fields most often from account holders in Dhaka, and the answers below are the same ones we give there. Nothing on this page overrides your local law — where a rule in your area says something different about what we may hold or what you can ask us to change, that rule is what applies.

Your mobile number, the wallet name and transaction reference for each bKash, Nagad or Rocket deposit, and basic device and login records. Nothing more than the account needs to run day to day.

Yes. Message support from your registered number and ask for closure. We remove what we can and explain which records your local law requires us to keep for a set period.

Only where it is needed to clear a payment or verify a withdrawal, or where a lawful request comes in. Your details do not go to outside marketing lists.

A session cookie keeps you signed in while you move between the lobby and your wallet page. Clear it and you sign out; the next login needs a fresh code on your phone.

Tell support before you travel. Data rules and account access both depend on your local law and eligible regions, so what we can offer may change once you are outside Bangladesh.

Send a message from the number on your account and mark it for the privacy team. We answer on the same thread, so you keep one written record of the exchange.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.