Reference

Legal Terms in Plain Words

fa99918 keeps the legal side short: one page holds the ground rules, names the wallet rule that matters most, and says exactly where to raise a question.

Account termsEligibility by regionWallet name matchHelp tab contact

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LEGAL CONTACT PATHS

Reach Us About a Legal Query

Questions about terms do not always arrive at a convenient moment, so the help tab inside your account is the route we keep open for them. What you send lands with the team that runs wallet verification and account checks, which means you are not passed between departments. A transfer that has not appeared is the easiest thing to sort out: include the wallet name, the amount and the transaction ID from your bKash, Nagad or Rocket app, and that one line replaces a whole round of messages. Documents go the same way, on the same thread.

Wallet and transfer queries If a bKash, Nagad or Rocket payment has not reached your balance, send the transaction ID, amount and sending wallet name through the help tab. We trace it and reply on that thread.

Account access issues Locked out or stuck on a one-time code? Tell us the number you registered with and the last step you cleared. We never ask for your wallet PIN.

Document and name checks Asked to send a document? Reply in the same thread with a clear photo of your ID and a wallet statement showing the account name. Matching names is what releases a held balance.

What the Legal Notice Covers

fa99918 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

The legal notice behind fa99918 is short on purpose. It sets the ground rules for holding an account with us: who can open one, how your wallet gets funded, and what we ask of you in return. You need to be old enough under the law

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where you live, and you need to be in a region where play is permitted. We cannot accept you from a place where it is not, and we would rather say so plainly than hold money we have to send back. Eligibility rests on your local
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law and eligible regions, so confirm that before you fund anything. One rule matters more than the rest: the name on your bKash, Nagad, Rocket or Upay wallet has to match the name on your account. Money sent from a friend's wallet is the usual reason
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a balance gets held, so we check the sender name at the wallet step instead of catching it later. Bank Transfer follows the same line, because the account holder and the account here are one and the same person. Deposits fund play in the lobby, meaning
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slots, live tables and cricket markets around BPL and international fixtures. Whether you fund from Dhaka or anywhere else in Bangladesh, that name rule holds, and the account wallet is not a savings product. If a document does not line up with your wallet name, we
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ask for a correction before anything leaves the account. The version published on this page is the one that applies to your account, and when a change touches funding we show it on the deposit screen so you read it before you send.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SESSIONS

How We Handle Your Data

Everything the legal pages describe is backed by something you can see in your own account. Your registered number and the wallet numbers you fund from are held so a bKash or Nagad transfer can be matched to the right balance, and nothing beyond that job is collected. Login runs on a password plus a one-time code sent to your phone, and we will never ask you to read that code back to anyone. Cookies keep your session alive as you move between pages, and signing out clears them.

What we hold

Your registered mobile number, the wallet numbers you fund from, and the transaction records behind each deposit. That set exists to run the account and trace payments, not to build a profile.

Cookies and sessions

A session cookie keeps you signed in while you move between lobby pages. Clear it any time by signing out, then confirm the next login with the one-time code sent to your phone.

Keeping the account yours

Use a password you do not reuse elsewhere and keep the code on your phone to yourself. If you suspect someone else has been in, message us and we can freeze access while it is checked.

Retention and change requests

Records stay as long as payment and local rules require, then go. Ask us to correct a detail or close the account from the help tab, and we will tell you what can be removed and what must stay.

Legal Questions, Answered Straight

These are the points that come up most often from account holders, written the way we would answer them at the counter. If yours is not here, the help tab takes it and keeps it on one thread with your transfer IDs attached.

Yes. Access rests on the law where you are and on eligible regions, and we cannot accept sign-ups from places where play is not permitted. Confirm your own position before you fund the wallet.

Because that match is how we know the money is yours. A bKash, Nagad or Rocket transfer from someone else's wallet is the commonest reason a balance is held, and it is also the easiest to avoid.

A document showing your name and, where we ask, a wallet statement in that same name. Once those line up with the account, the request moves forward. A mismatch is the only thing that holds it.

You can ask, and we act on what we can. Transaction records tied to payments have to be kept for as long as local rules require, so some data stays after the account is closed.

This page carries the version that applies to your account. When a change touches how you fund a wallet, we show it on the deposit screen before you send, so nothing arrives without you seeing it.

The same team that runs wallet checks. Raise it from the help tab and it stays on one thread, with your transfer IDs and document trail attached, instead of starting over with someone new.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRocket Payout Track InfoDealer 24x7 Live

Legal Terms in Plain Words

Reach Us About a Legal Query

How We Handle Your Data

What we hold

Cookies and sessions

Keeping the account yours

Retention and change requests

Legal Questions, Answered Straight

01 Does my location decide whether I can open an account?

02 Why must the wallet name match my account name?

03 What do you need from me before a withdrawal?

04 Can I ask you to delete my details?

05 What happens when the terms change?

06 Who handles a legal question about my account?

Legal

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